At The Living Edit, we want you to be completely satisfied with your purchase. We carefully inspect and package every product to ensure it reaches you in excellent condition. If you are not satisfied with your purchase, please review our return and refund policy below.
By using our website, you agree to the practices described in this Privacy Policy.
Returns Eligibility
We accept returns under the following conditions:
- The product must be unused and in its original condition.
- The item must be returned with original packaging, accessories, and documentation (if applicable).
- Return requests must be submitted within [7/14] days of receiving your order.
- The product must not have any damage, modification, or signs of use.
Due to the nature of our furniture and décor products, customized or made-to-order items may not be eligible for return unless they arrive damaged or defective.
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Damaged or Defective Products
At The Living Edit, we take great care in packaging and delivering your products. However, if your order arrives damaged, defective, or incorrect:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Please contact us within 48 hours of receiving your order.
- Provide your order details along with clear photos or videos of the issue.
- Our team will review the request and provide the best possible solution, including replacement, repair, or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized furniture
- Made-to-order products
- Products damaged due to misuse or improper handling
- Items returned without original packaging
- Clearance or final sale items
Return Process
To request a return:
- Contact our customer support team with your order number.
- Provide details about the reason for the return.
- Wait for return approval before shipping the item back.
- Once approved, return instructions will be provided.
Please do not send items back without prior approval.
Refund Policy
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may vary depending on your payment provider.
- Shipping and handling charges may not be refundable unless the return is due to our error or a defective product.
Exchange Policy
We offer exchanges for products that arrive damaged, defective, or incorrect.
If you wish to exchange an item for another product due to personal preference, additional charges may apply depending on availability and price differences.
Exchange Policy
- Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrectly delivered.
- Original shipping fees are non-refundable unless the issue is caused by The Living Edit.
Order Cancellation
Orders can be canceled within [24 hours] of purchase, provided the product has not entered the processing or shipping stage.
Once an order has been shipped, cancellation requests cannot be accepted.
